We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at rickeyboatright@yahoo.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at rickeyboatright@yahoo.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at rickeyboatright@yahoo.com.

Return & Refund Policy

Last Updated: August 24, 2026

At Copper & Silver Creations, we want you to be happy with your handmade jewelry purchase. If your order isn't what you expected, we offer a 14-day return window for eligible items.

14-Day Returns

You have 14 calendar days from the date your order is delivered to request a return.

To be eligible for a return:

• The item must be in its original condition.
• The item must be unworn and free from damage, excessive scratches, or alterations.
• The item must be returned with any original packaging or included materials when reasonably possible.
• Custom, personalized, or specially commissioned items may not be eligible for return unless they arrive damaged or defective.

How to Request a Return

Before sending an item back, please contact Copper & Silver Creations through our Shopify store's contact information and provide:

• Your name
• Order number
• Item you would like to return
• Reason for the return
• Photos, if the item is damaged or defective

Please do not send your return before receiving return instructions.

Once your return request is approved, we will provide instructions for returning the item.

Return Shipping

Unless an item arrives damaged, defective, or the wrong item was sent, the customer is responsible for return shipping costs.

We recommend using a trackable shipping service when returning an item. Copper & Silver Creations is not responsible for returned packages that are lost or damaged during return shipping.

If an item arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible with photographs so we can work with you to resolve the issue.

Refunds

Once your returned item is received and inspected, we will notify you whether your return has been approved.

If approved, your refund will be issued to the original payment method.

Please allow your payment provider additional processing time for the refund to appear in your account.

Original shipping charges are generally non-refundable unless the return is due to an error on our part or the item arrived damaged or defective.

Exchanges

We may offer exchanges when practical and when the replacement item is available.

Because our jewelry is handmade, an identical replacement may not always be available. If a replacement is unavailable, we may instead provide a refund for an eligible returned item.

Damaged or Incorrect Items

Please inspect your order when it arrives.

If your jewelry arrives damaged, defective, or you received an incorrect item, contact us as soon as possible. Please include your order number and clear photographs of the item and packaging.

We will work with you to determine the appropriate solution, which may include a replacement, repair, or refund.

Items Not Eligible for Return

The following items may not be eligible for return:

• Custom-made or personalized jewelry
• Items that have been altered at the customer's request
• Items damaged through improper use or care
• Items showing excessive wear after delivery
• Items returned after the 14-day return period

Normal changes in the appearance of bare copper, including oxidation, darkening, or patina, are natural characteristics of copper and are not considered defects.

Copper Jewelry Care

Bare copper naturally reacts with air, moisture, skin oils, and other substances. Its appearance may change over time.

This natural aging process is part of the character of copper jewelry and does not qualify as a manufacturing defect or reason for a refund.

For information about cleaning and maintaining your copper jewelry, please follow the care instructions provided with your order.

Contact Us

If you have questions about a return, refund, exchange, damaged item, or your order, please contact Copper & Silver Creations through the contact information provided on our Shopify store.

We are committed to treating our customers fairly and handling return requests as quickly and reasonably as possible.

Copper & Silver Creations
Handmade Copper & Silver Jewelry